If you need to cancel or change your order, please contact us as soon as possible via email online@grupojorgeoculista.pt or via our WhatsApp +351 912074722.

In your message, please include your name, order number and what you wish to cancel or change.

The payment methods available at JORGEOCULISTA.COM are:

• Credit Card: Visa and Mastercard
• Multibanco (Exclusive method for Portugal)
• MBWay (Exclusive method for Portugal)
• PAYPAL
• KLARNA (payment in 3 interest-free installments)
• PIX (Exclusive method for sales made on our WhatsApp)

Once your order has been shipped, you will receive an email with a link where you can track the shipping status of your order.

If you notice that your order is taking longer than usual to arrive, please contact us. You can contact us via email online@grupojorgeoculista.pt or via our WhatsApp +351 912074722. In your message, please include your name and order number.

We send your order to any country in the world via CTT EXPRESS.

Shipping costs to Portugal for orders over €100 are free and take 2-3 working days to be delivered.

Orders under €100 have two shipping options:

- Shipping within 24h with return label: €5.50

- Shipping within 3 working days: €4

Shipping to Spain takes 2-3 business days and costs €5.

Shipping to other countries within the European Union:

Standard shipping - Cost from €20

Express shipping - Cost from €30

Shipping to countries outside the European Union starts at €20.

All expenses relating to customs fees or customs taxes are the sole responsibility of the customer.

Orders are dispatched as soon as stock is confirmed. Delivery times vary depending on the destination country. Only after checking the items will it be possible to know whether or not the order can be fulfilled. Orders are usually prepared within 24 to 48 business hours .

However, our supply capacity is limited to the availability and quality of existing stock. In the event of a stock shortage, we will place the order directly with our supplier in Italy, and the customer will be informed of the consequent implications regarding the delivery time. You will be able to follow the entire process from shipping to receiving your order so that nothing goes wrong upon delivery. In the event of a product shortage, JORGEOCULISTA.COM does not guarantee that its replacement will not imply an update in the price, so we will only process the order after confirmation with the customer. If you have any questions, please contact us via email online@grupojorgeoculista.pt or via our WhatsApp +351 912074722.

Delivery times vary depending on the destination country. In general, orders can take between 3 and 10 business days to arrive.

We send your order to any country in the world via CTT EXPRESS.

• Shipping costs to Portugal for orders over €100 are free.

Orders under €100 have two shipping options:- 24h shipping with return label: €5.50- shipping within 3 working days: €4

• Shipments to Spain are made via CTT EXPRESSO within 2 working days and cost €5.
• Shipping to countries outside the European Union via CTT EXPRESSO starts at €20.

All expenses relating to customs fees or customs taxes are the sole responsibility of the customer.

• Express Shipping to countries within the European Union:

- DHL EXPRESS costs €30.- CTT EXPRESS costs €20. Orders are dispatched as soon as stock is confirmed. Delivery times vary depending on the destination country. Only after checking the items is it possible to know whether or not the order can be fulfilled. Orders are usually prepared within 24 to 48 working hours . However, our supply capacity is limited to the availability and quality of existing stock. In the event of a stock shortage, we will place the order directly with our supplier in Italy. Therefore, the customer will be informed of the consequent implications regarding the delivery time. You will be able to follow the entire process from shipping to receiving your order so that nothing goes wrong at the time of delivery. In the event of a product breakage, JORGEOCULISTA.PT does not guarantee that its replacement will not imply an update of the price, so we only process the order after confirmation with the customer. For any questions, please contact us by email ( online@grupojorgeoculista.pt ), chat or telephone through our customer support service.

The deadline for requesting an exchange or return is 14 days, from the date of receipt of the product at the place of purchase.
delivery.

For the return to be accepted, the product must be in its original condition, without any signs of use.

To return your product, please contact us via email online@grupojorgeoculista.pt or via our WhatsApp +351 912074722.

For more information, please consult our Exchange and Returns Policy.

Shipping to mainland Portugal is free on purchases
above €100.

Please see our Shipping & Payments page for more information.

To contact our customer support, you can send an email to online@grupojorgeoculista.pt or
through our whatsapp +351 912074722.

Here are some common abbreviations found in ophthalmology/optometric prescriptions:

• OD: Right Eye
• LE: Left Eye
• AO: Both Eyes
• ADD: Addition
• ESF: Sphere
• CYL: Cylinder
• AXIS: Cylinder orientation
• NPD: Naso-pupillary distance
• VL: Long View
• VP: Close View

Sphere : Represents the degree of myopia* or hyperopia*;

Cylinder: Represents the degree of astigmatism (can be represented with a negative or positive sign)* and the axis represents the direction of astigmatism compensation;

Addition: It is the value added to distance vision to correct near vision in patients with presbyopia.

Naso-pupillary distance: distance between the center of each pupil and the center of the nose. It can also be represented as IPD (inter-pupillary distance), which is the distance between both pupils.

*When the value in the “Cylinder” field is negative (-), the astigmatism is compensated by a negative cylinder and it can be stated that:

- If in the “Sphere” field the sign preceding the value is negative (-), we are dealing with myopia;

- On the other hand, if the sign preceding the value is positive (+), we are dealing with hyperopia.

We guarantee a supply of ophthalmic lenses produced with the highest quality. Our partners, in the ophthalmic lens sector, are recognized brands in the market, to ensure that you have access to the best solutions available.
When choosing the ideal lenses for your glasses, it is important to consider your visual dynamics, according to your habits and profession, as well as the prescription you need.

NPD, or nasal-pupillary distance, is a crucial measurement for determining the distance between the pupils and the nose.

It is equally important to measure PD, or pupillary distance, to ensure even greater accuracy.

These are crucial measurements in the production of prescription glasses, as each person has a unique pupillary distance, which makes these measurements essential to ensure that the lenses are customized according to your pupillary distance, providing clear and precise vision.

If your prescription already contains this information, this simplifies the process and you can order your glasses, including online.

Choosing the right frame can make all the difference to your look and comfort. Here's a basic guide to help you find the perfect frame for your face shape.

When choosing a sunglasses or frame model, there are several factors to consider:

• FACE SHAPE
• FRAME SIZE
• FRAME MATERIAL
• PERSONAL STYLE
• LENS TYPE
• BUDGET

Sunglasses measurements are printed on the inside of the temples. If you don't know what size to buy and you have an old pair of glasses that you feel comfortable in, check the measurements on the temples for reference.